Frequently Asked Questions

What is BlueZone?
BlueZone is BlueSky’s wireless Internet hotspot service that allows you to access the Internet from our hotspots across Samoa using your Wi-Fi capable laptop, smartphone or tablet device.

Where can I purchase a BlueZone Wi-Fi pass from?
You can purchase a BlueZone Wi-Fi pass from BlueSky stores at Matafele, Maluafou or Salelologa or from any of our authorized BlueZone locations. You can also purchase one online at bluezone.ws

How do I connect to the Internet using BlueZone?

1. Purchase a BlueZone Wi-Fi pass from one of our authorized BlueZone vendors to get your username and password and go to a BlueZone hotspot location.
2. Turn on the Wi-Fi on your device.
3. Select “Bluezone” in the list of available Wi-Fi connections
4. Once you are connected, open your browser, which should open at the bluezone.ws page.
5. At the bluezone.ws page enter your login details from your prepaid Wi-Fi pass OR purchase an online pass to get your login details.

How do I check my remaining time on my Wi-Fi pass?
Your available time should be showing in a timer that opens automatically when you log in. If this timer does not show (usually due to pop-ups being blocked on your device) you can check your available time by going to the bluezone.ws/logoff which displays your available time and gives you the option to end your session.
 
I’m having trouble logging in/ connecting, how can I get help?
First check that your WiFi on your device is enabled
Also please check that you are connected to the “bluezone” Wi-Fi connection.
Double check your username and password sent to your email.
If you continue to have issues please call 121 or email bluezone@blueskysamoa.com

How do I log off or end my session?
You can click “Log Off” in the timer window. If this timer does not show (usually due to pop-ups being blocked on your device) you can go to the bluezone.ws/logoff click the “Log Off” button. It is important that you actively log off to end your session. Closing your browser will NOT end your session.

Can I extend the expiry date of my Wi-Fi pass?
No, the expiration date of your Wi-Fi pass cannot be adjusted.

What speeds can I expect at BlueZone Wi-Fi hotspot?
You should reach a maximum speed of 1MBPS at all BlueZone hotspots. Speeds may vary depending on the strength of your connection, and fiber quality where you are located, network congestion and other factors.

Do I get a receipt when I purchase a BlueZone Wi-Fi pass online?
Yes, confirmation of your online purchase is sent to your email address along with your login details.

I want BlueZone at my store/ hotel/ location. How do I turn my place into a BlueZone hotspot location?
Simply send an email to bluezone@blueskysamoa.com and we’ll sign you up.